Job Description:

The Customer Care Representative (CCR) is a specialized, highly trained & skilled member of the Business Development Center (BDC). The CCR handles inbound sales calls, Internet leads, outbound marketing calls, is the facilitator of solid & specific appointments for the sales and service teams, and performs follow up calls on recent non-purchase visits. There NO COLD CALLING and NO TELEMARKETING INVOLVED. Both full-time and part-time positions available.

The CCR must possess outstanding communication skills, friendly and enthusiastic disposition, the ability to speak articulately, have a positive attitude and good work ethics. UDC offers 1 week of paid skill training. To complete training you must pass certification tests with a minimum score of 85%.

Requirements:

• Mastering all training materials provided by UDC, including scripts and PowerTracks???.
• Acquiring a complete knowledge of product information related to the makes and models at the relative dealership.
• Developing a thorough understanding of and demonstrating adherence to BDC policies and procedures.
• Demonstrating proficiency of the BDC software.

Responsibilities:

• Ensuring that the phones are not left unattended at scheduled work time.
• Following the detailed script and guidelines on each and every call ??? inbound and outbound.
• Using the various PowerTracks at the appropriate stages of a sales call.
• Keeping current with inventory status.
• Keeping current with advertising campaigns.
• Maintaining a professional code of conduct at all times.
• Maintaining daily, weekly, and monthly goals, which correspond to the objectives of the dealership.
• Maintaining consistency and accuracy in the customer database.

Wages & Benefits:

• Inspiring & professional work environment with state-of-the-art equipment / software.
• Motivating paid training program.
• Benefits package for all new hires.
• Tremendous growth / earning potential.
• Performance driven positions; base salary, weekly commission and monthly bonus (BOP).
• Health/dental insurance available (full-time).
• 401(k) (full-time).